¶ How to Disable Hub Login Security to Recover Access
If you accidentally lock yourself out of access to the hub because you forgot the username or password after enabling the "hub login security" feature, you can disable it by using the Advanced settings for the hub in your My Hubitat account.
NOTE: Credentials for hub login security are saved locally, and Hubitat support staff cannot retrieve them for you. The below method is the only way to recover access.
¶ Disable Hub Login Security
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In a web browser, navigate to https://my.hubitat.com.
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If you are not logged in with the admin account belonging to the hub from which you want to remove hub login security, press the link shown to logout. Otherwise, skip to the next step to log in.
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Enter an email address and a secure password for the admin account belonging to the hub from which you want to remove hub login security.
- NOTE: If forgot your password, see the Reset a Forgotten Account Password section below.
- NOTE: If forgot your password, see the Reset a Forgotten Account Password section below.
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Select the Registered Hubs card to show a list of your hubs that are registered.
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Select Hub Details.
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Press the Advanced button to show the option to Disable Hub Login Security.
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Select the Disable Hub Login Security button.
¶ Reset a Forgotten Account Password
Follow these step to reset an account password you have forgotten.
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Select the Forgot Password? link.
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Press the Send button and then check your email account for a confirmation code.
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The email sender is accountverification@hubitat.com.
- NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
- NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
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Select the Have confirmation code? link.
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Enter the confirmation code that was sent to the email account you submitted in Step 2, then enter your new password and press Change Password.
