Thank you for purchasing Hubitat Elevation. Before you can begin creating home automation that is local, reliable, fast and private, you'll need to complete a few simple setup and registration steps.
NOTE: If your "Get Started" page does not look like the Set up and register your hub section below (it will have a green background with a white button instead), you should likely follow the old Registration and Setup (pre-firmware-2.3.1) document instead. Hubs shipped during or before spring of 2022 are likely to not yet use the new process below.
Your kit includes the following:
Let's get started by finding a location that is suitable for the best experience possible.
NOTE: The wireless radios in your Hubitat Elevation hub use Zigbee and Z-Wave mesh technology to relay the signal between devices. To ensure better outcomes, signal repeaters are strongly recommended. You should avoid using Zigbee light bulbs as repeaters, since many are known to repeat poorly for other (non-lightbulb) devices and may result in an unstable Zigbee mesh for your other Zigbee devices.
WARNING: Your Hubitat Elevation hub DOES NOT support PoE (Power over Ethernet). Attaching your hub to a PoE port may cause permanent damage and void the warranty.
2. The other end of the Ethernet cable plugs into an available LAN port on your personal router or modem/router combination device provided by your Internet Service Provider. (NOTE: PoE ports are not supported. See warning in step 1.)
NOTE: The Networking settings are available on model C-5 and C-7 hubs only.
Insert the included micro USB cable into your Hubitat Elevation hub and connect the other end to the cable to the included power adapter.
Plug in the power adapter to begin the boot process.
NOTE: The light on your hub will glow blue during boot up and remain that way until the hub has fully booted. Once your hub has finished booting and is ready for operation, the light will glow green.
Note: Microsoft Internet Explorer and Microsoft Edge (prior to the Chromium version) are not supported. Google Chrome is recommended for the best experience, but Firefox may also be used. If you experience issues with a supported browser, please try disabling third-party browser extensions.
IMPORTANT! Your computer or mobile device must be on the same Local Area Network as your hub in order to register. If your hub does not appear, ensure you have your hub and computer or mobile device connected to the same router and network. Also make certain and they are not isolated by a WiFi guest account. If your hub still does not appear, press the Advanced Discovery button to find hubs via mDNS, MAC address, or LAN scan.
Select the Connect to Hub button.
Select the Get Started button.
NOTE: If your "Get Started" page does not look like the above (it will have a green background with a white button instead), you should likely follow the old Registration and Setup (pre-firmware-2.3.1) document instead. Hubs shipped during or before spring of 2022 are likely to not yet use the new process below.
Next, you will be taken to the Terms of Service page. You must agree to the terms and check the box for the Continue button to appear. (NOTE: Some users may see an "Update hub firmware" page after completing this step, in which case you should select Update Now to ensure your hub is on the latest firmware, wait for the update to complete, then proceed with the next step.)
Give your hub a name of your choosing, perhaps based on its location (this is how it will appear on findmyhub.hubitat.com, the mobile app, and some places in the administrative interface).
Enter your postal code if you are in the US, UK, or Canada; otherwise select the I'm not in the US/UK/Canada link to set your location and time zone manually. Entering your correct location will allow the hub to calculate the sunrise and sunset times for your location, which will enable certain scheduled automations to run when expected. Then, select Continue.
Create a Hubitat account by entering your e-mail address, selecting Create an account, and following the prompts. Creating an account will enable use of the Hubitat mobile app and other cloud features. (Note: if you do not receive the confirmation code in your e-mail, be sure to check your junk/spam folders.) Alternatively, if this not your first Hubitat hub or you have already created an account, select the link to log in instead.
You're almost done! You should now be redirected to the hub interface with the option to add your first device. Select Find by device type or Find by brand and follow the prompts to add your first Z-Wave or Zigbee device. Alternatively, select Skip this step to go directly to the hub interface. You can add devices later under Devices in the left-side menu.
You will now be redirected to the Main Menu of your hub. Be sure to note the IP address in your browser address bar. This is a fast way to access the web interface (also called the Main Menu or admin interface) of your hub. For an even faster and more convenient connection to Hubitat Elevation, we recommend bookmarking the hub address in your web browser.
Select the Register Hub card.
Press the Continue button to register your hub. Your hub cannot use the Hubitat mobile app and cloud services unless it is first registered.
If you do not already have a My Hubitat account, enter the email address you want to use to register your hub, together with a strong password, and press the Create Account button.
If you skipped registration during intial setup (as described above), it can also be done later:
Select the Register Hub card from the Main Menu of your hub:
Press the "Continue" button on the Register Hub page:
Create an account by entering the required details when prompted (or log in if you have already created an account).
NOTE: If you have already created an account and are logged in to it after selecting the link, your hub will be automatically registered to the logged-in account and you will be redirected back to the hub Main Menu page, with no further action required. (You can confirm registration as described below.)
Check the email address of the account you registered for the confirmation code after the registration e-mail has been sent, as shown below:
The email sender is firstname.lastname@example.org.
NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
Enter the verification code from the email and press the Confirm Code button.
You will again be redirected to the Hubitat Elevation Main Menu of your hub.
Navigate to Settings > Hub Registration, then confirm your hub shows as registered with the correct account information.
If you have trouble with the regisrtration process: