A soft reset erases the main database on your hub, which contains your settings, device list, custom code, and other configuration. It does not reset the Z-Wave or Zigbee radios. It is generally a safe procedure to perform, and if you download a backup and then restore it afterwards, your hub should function as before. If you suspect database corruption, a soft reset and restore can be a useful troubleshooting step.
Note on restoring backups: Restoring any database will also perform a soft reset as part of the process. So, for example, if your goal is to take a backup, perform a soft reset, and then restore that backup, you can save time by skipping the "manual" soft reset.
If your hub is functional, navigate to Settings > Diagnostic Tool.
Log in with the MAC address of your hub, if prompted.
Select the Soft Reset option:
Type soft reset in the box to confirm, and select Soft reset to begin.
Once the soft reset has completed, the hub will restart, and you will automatically be redirected to the setup page.
TIP: If you want to perform a backup, soft reset, and restore all of your current database to the same hub, you can save a bit of time: navigate to Settings > Reboot, and select the Rebuild database on reboot option to perform all of these steps automatically in addition to the reboot.
The following two steps are required if you are restoring previous hub settings from a backup.
NOTE: Database backups do not include File Manager files. These should be backed up and restored separately, if so desired.
First, consider why you are thinking of performing this step. If you have a misbehaving device, for example, it is better to troubleshoot the device (or app, etc.). The Hubitat Community or support team, who are also active in the Community, can help.
If you still want to proceed, you can perform the following:
This will reset the Zigbee and Z-Wave radios, remove your hub database (including all devices and settings), hub registration, and logs. Note that after a full reset, restoring a local backup will not fully restore your hub to previous functionality.
A full reset will require re-pairing all devices, even if a database backup is restored (except for Hub Protect backups). Perform these steps after careful consideration only.
In most cases, a full reset is not necessary. In other cases (e.g., if you have an active Hub Protect subscription and do not with to transfer or cancel it), it cannot be done at all. However, you can achieve similar results by manually performing any necessary steps:
/hub/matterDetails?fullui=true, and select Reset Matter there.
Like a full reset, these extra steps are not necessary in most cases and will require re-pairing all devices, even if a database backup is restored (except for Hub Protect backups). Perform these steps after careful consideration only.