A soft reset erases the main database on your hub, which contains your settings, device list, custom code, and other configuration. It does not reset the Z-Wave or Zigbee radios. It is generally a safe procedure to perform, and if you download a backup and then restore it afterwards, your hub should function as before. If you suspect database corruption, a soft reset and restore can be a useful troubleshooting step.
For the equivalent of a "full reset," you can perform the following:
These extra steps are not necessary in most cases and will require re-pairing all devices, even if a database backup is restored.
WARNING: Do not reset the Zigbee or Z-Wave radios to perform a soft reset. This will require re-pairing all devices like new.
If your hub is functional, navigate to Settings > Diagnostic Tool. If your hub is not functional, navigate to http://[Your Hub IP]:8081. Either method will take you to the Hubitat Diagnostic Tool main page.
Log in with the MAC address of your hub, if prompted.
Select the Soft Reset option:
Type soft reset in the box to confirm, and select Soft reset to begin.
Once the soft reset has completed, the hub will restart, and you will automatically be redirected to the setup page.
The following two steps are required if you are restoring previous hub settings from a backup.
NOTE: Database backups do not include File Manager files. These should be backed up and restored separately, if so desired.