¶ Hub Protect
Hub Protect is an optional service offering cloud backup and ongoing warranty for the subscribed hub(s).
¶ How It Works
You can protect your Hubitat Elevation hub with an annual subscription for up to five secure cloud backups, including apps/rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding apps/rules and re-adding devices. Hub Protect backups — in contrast to local backups – include Z-Wave, Zigbee, and File Manager (subject to 100 MB limit). Model C-7 and newer hub support full migration to model C-8 hubs; other models may vary in supported migration paths to or from, as described in the Supported Migration Paths section.
¶ Schedule Backups
You can set your own schedule for automatic backups or back up your hub manually at any time.
¶ Extended Warranty
Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.
¶ How to sign up for Hub Protect
- From your hub, select Subscriptions in the sidebar.
- If you receive a warning message that you have multiple administrator accounts, please see How to correct a Multi-Admin error to correct the issue before proceeding.
- Ensure you are logged into the Hubitat account you want add Hub Protect to and select Sign up now.
- Enter a first and last name, along with credit card information.
- After you have read the terms and conditions, select the check box to agree.
- Once again, select Sign up now.
- You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.
- Select My Account from the top-right of your order confirmation to verify your hub is now protected, and to sign up any additional hubs for the service.
- Select the Registered Hubs card to go to the list of your hubs that are registered.
- Confirm your hub now shows Protected.
- Sign up any additional hubs by selecting Add Hub Protect, and repeat the steps above until Hub Protect has been added to all desired hubs.
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¶ Back Up
With your hub now protected, you may set the time for when database maintenance and backup to the cloud will occur.
- Set the desired time for the database maintenance and backup and the frequency of automatic cloud backups:
- Optionally, you may set a password for this backup, which must be provided if/when you restore the backup later.
- Backups will now be made automatically according to your selected schedule. You may also select Back up now to upload a cloud backup on demand.
¶ Migrate
When migrating a backup, your existing settings, devices, apps and device code, etc. on the new hub will be replaced by the migrated backup data. You may also choose to include Z-Wave and Zigbee devices from the old hub (select models only; see below), without the need to manually re-add each device on the new hub. This can save you hours of time rebuilding rules and going through the lengthy process of excluding and including these devices.
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Save a new cloud backup:
- Make sure your existing hub is online, registered, and able to reach the Internet (for the Hubitat cloud service).
- If you have turned on "Enable lockCode encryption" in the lock driver settings, you should turn it off prior to saving the backup for migration to the new hub. You can turn on Enable lockCode encryption again on the new hub after migration if so desired.
- If you are migrating from a model C-5 hub and plan to migrate Z-Wave, you should perform a Z-Wave Repair before uploading the cloud backup that will be used to migrate.
- Select Back up now under the Cloud backup tab to upload a new backup (or if your hub is no longer functional and you are no longer able to perform these steps, use the latest available Hub Protect cloud backup when restoring instead):
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If you have not already registered the new hub, you'll need to complete that before proceeding.
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Once you have completed registration of the new hub, please reboot it before continuing to the next step.
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When your new hub has completed the boot sequence and is online, navigate to Settings from the sidebar and select Backup and Restore.
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Select the migration-ready backups (model C-8 only) link or the all backups link (any model hub) in the Show all backups or... heading.
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Find the backup created above (or the most recent cloud backup) in the list (it will show "cloud" or "migration" in the "Type" column and the name of the hub in the "Name" column). Select the
Migrate icon under the Actions column for this backup.
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When prompted, select the options to Migrate Z-Wave Radio, Migrate Zigbee Radio, and Migrate File Manager (or whatever your preferences are; selecting all enables you to transfer your Z-Wave and Zigbee devices from the old hub without the need to manually re-join each device to the new hub).
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Shut down the hub you are migrating from as soon as possible after completing the backup and before selecting the Migrate button on the new hub. (After the migration to the new hub is complete, you may again start up the hub you migrated from, but the Z-Wave radio should remain disabled or reset, Zigbee must remain disabled or reset and used on a new channel, and you may additionally wish to soft reset the old hub — never before verifying that the new hub works correctly).
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Allow the database migration process to complete.
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When the process has completed, the location name will be set to [Your old hub name] (new). We suggest navigating to Settings > Hub Details and choosing a different name for your new hub to avoid confusion (be sure to select Save Settings when done):
¶ Hub Protect Migration Notes
If you receive a warranty replacement hub, your existing Hub Protect subscription from the defective hub will be automatically transferred to the new hub.
If you migrate your database from a hub that is subscribed to Hub Protect to one that is not covered by a Hub Protect subscription, you may choose to add a new Hub Protect subscription to that hub to use cloud backups and extend the warranty. Hub Protect subscriptions (including the one on the previous hub) may be canceled any time and will remain active until the end of the original subscription period. Alternatively, you can manually transfer an existing subscription to the new hub:
- Visit my.hubitat.com and navigate to the Registered Hubs page.
- Find the subscribed hub in the list; any hub with one or more active subscriptions will appear with a Transfer subscriptions link below it.
- Select the Transfer subscriptions link for the hub with the subscription you would like to move to. Once there, you will be able to select the hub you would like to transfer the subscription to (the destinatino hub). Select Transfer now to start the change.
Upon transfer, any existing cloud backups that have been created for the old hub will be permanently removed from the server and no longer be recoverable. After the services are transferred, you may need to perform a "Reload backups" operation on the destination hub. From Settings, navigate to Backup and Restore, then select Reload backups now.
¶ Supported Migration Paths
Similar to local backups, the hub database — including apps, the device list (but not necessarily Z-Wave and Zigbee device functionality), custom code, hub settings, etc. — can be migrated from any hub model to another. File Manager contents also migrate (as of platform 2.3.5) if selected during restoration, subject to a 100 MB limit
Z-Wave migration is supported to and from any hub model using internal radios, as long as it is the same or newer model as the hub being migrated from. This includes migration from:
- any hub C-7 or newer
- many C-5 hubs (any using the internal radio, the default configuration for North America)
- select remaining C-5 or older hubs; in these cases, where the hub is using an external Z-Wave adapter, the only supported adapter is the Z-Wave.me adapter:
If you are migrating from a model C-5 hub and plan to migrate Z-Wave, you should perform a Z-Wave Repair before uploading the cloud backup that will be used to migrate.
Zigbee migration is supported to model C-8 only but can be migrated from any older hub model using the internal radio for Zigbee (this includes most C-5 users). If restoring a backup to a model C-7 or older, where Zigbee restoration is not supported (or if you chose not to automatically migrate Zigbee), your devices will remain in the Devices list and can be re-added without needing to manually swap old and new devices:
- Do not remove the "old" device from your Devices list.
- Navigate to Devices > Add Device > Start Zigbee Pairing
- Reset the Zigbee device or put it into pairing mode.
- After a few seconds, the device should be re-discovered as the existing/old device:
- That's it! The device should resume normal operation. (For Zigbee groups in Groups and Scenes or Room Lighting, you may need to open the corresponding apps and select "Done" to re-establish the group membership.)