Hub Protect is an optional service offering cloud backup and ongoing warranty for the subscribed hub(s).
You can protect your Hubitat Elevation hub with an annual subscription for up to five secure cloud backups, including apps/rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and joining your Z-Wave devices.
You can set your own schedule for automatic backups or back up your hub manually at any time.
Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.
- From your hub, select Subscriptions in the sidebar.
- If you receive a warning message that you have multiple administrator accounts, please see the How to correct a Multi-Admin error document to correct the issue before proceeding.
- Ensure you are logged into the Hubitat account you want add Hub Protect to and press the Sign up now button.
- Enter a first and last name, along with credit card information.
- After you have read the terms and conditions, select the check box to agree.
- Once again, press the Sign up now button.
- You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.
- Select My Account from the top-right of your order confirmation to verify your hub is now protected, and to sign up any additional hubs for the service.
- Select the Registered Hubs card to go to the list of your hubs that are registered.
- Confirm your hub now shows Protected.
- Sign up any additional hubs by pressing Add Hub Protect and repeat the steps above until Hub Protect has been added to all desired hubs. .
With your hub now protected, you may set the time for when database maintenance and backup to the cloud will occur.
NOTE: Backup includes the hub database only. It does not backup files you have uploaded to your hub with File Manager. Please be sure you backup these files manually.
- Set the desired time for the database maintenance and backup.
- You may also set the frequency of your cloud backups.
- To restore your Hub Protect database backups, simply press the Restore button.
- If you would like to manually backup the current database with Hub Protect, just press the Backup button.
When migrating a backup, your existing settings, devices, apps and user code on the new hub will be replaced by the migrated backup data. You may also choose to include Z-Wave devices from the old hub, without the need to manually exclude and join each device again on the new hub. This can save you hours of time rebuilding rules and going through the lengthy process of excluding and including your Z-Wave devices.
IMPORTANT: If you receive a warranty replacement hub, your existing Hub Protect subscription from the defective hub will be automatically transferred to the new hub. In all other cases, your Hub Protect subscription is non-transferable and will remain with the original hub. If you migrate your database from a hub that is subscribed to Hub Protect to one that is not covered by a Hub Protect subscription, you may add a new Hub Protect subscription to that hub to use cloud backups and extend the warranty. Hub Protect subscriptions may be canceled any time and will remain active until the end of the subscription period.
- Save a new cloud backup.
- NOTE: Make sure your existing hub is online and connected to the Hubitat cloud service.
- If you have turned on "Enable lockCode encryption" in the lock driver settings, you should turn it OFF prior to saving the backup for migration to the new hub. The encryption key cannot be transferred to another hub, thus Lock Code Manager will no longer be able to read encrypted lock codes. You can turn on Enable lockCode encryption on the new hub once the migration has completed.
- Hubs prior to model C-7:
- If you are migrating from a model C-5 hub, you should perform a Z-Wave Repair before uploading the cloud backup that will be used to migrate.
- Hubs shipped with the ZWave.Me adapter will work with Z-Wave radio migration. Model C-4 or C-5 hubs utilizing other external Z-Wave adapters do not support Z-Wave radio migration.
- If you have not already registered the new hub, you'll need to complete that before proceeding.
- Once you have completed registration of the new hub, please reboot it before continuing to the next step.
- When your new hub has completed the boot sequence and is online, navigate to Settings from the sidebar and press the Backup and Restore card.
- Select the Cloud Backup tab and press the Migrate button for the most recent cloud backup corresponding to the hub you are migrating from.
- When prompted check the option to Migrate Z-Wave Radio (recommended), if you would like to transfer your Z-Wave devices from the old hub without the need to manually exclude and join each device again on the new hub.
- IMPORTANT! When selecting the Migrate Z-Wave Radio option, you should do the following additional steps.
- If you are ''migrating from'' a Model C-5 hub, you should perform a Z-Wave Repair before* uploading the cloud backup. If you did not do this, repeat Migrate Step 1 above and then continue from Step 5.
- Disable the Z-Wave radio of the hub you are migrating from.
- Shut down the hub you are ''migrating from'' before you press the Migrate button. When the migration to the new hub is complete, you may again start up the hub you migrated from, but the Z-Wave radio should remain disabled.
- Allow the database migration process to complete.
- IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
- When the process has completed, the location name will be set to [Your old hub name] (new).
- Press the Hubitat Elevation logo to navigate to the home screen.
- Navigate to Settings > Localization, then update the name of your new hub.
- Zigbee devices are contained within the hub database and will be retained when you migrate, but it will be necessary to re-join devices to the new Zigbee radio by manually reseting them. Navigate to Devices > Add Device from the left-side menu of the hub, then choose Zigbee or find your device by using the brand or device-type filtering options above, and begin pairing. You DO NOT need to delete the device from the hub; the existing device will be discovered and display Found Previously Joined Devices on the this page when found. The device should resume normal operation, and all of your existing rules will be intact. (For Zigbee groups, you may need to re-open the Group app under Groups and Scenes and press "Done" to re-establish the group membership after all devices have been re-paired.)