¶ Hub Protect
Hub Protect is an optional service offering cloud backup and ongoing warranty for the subscribed hub(s).
¶ How It Works
You can protect your Hubitat Elevation hub with an annual subscription for up to five secure cloud backups, including apps/rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding apps/rules and re-adding devices.
¶ Schedule Backups
You can set your own schedule for automatic backups or back up your hub manually at any time.
¶ Extended Warranty
Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.
¶ How to sign up for Hub Protect
- From your hub, select Subscriptions in the sidebar.
- If you receive a warning message that you have multiple administrator accounts, please see the How to correct a Multi-Admin error document to correct the issue before proceeding.
- Ensure you are logged into the Hubitat account you want add Hub Protect to and press the Sign up now button.
- Enter a first and last name, along with credit card information.
- After you have read the terms and conditions, select the check box to agree.
- Once again, press the Sign up now button.
- You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.
- Select My Account from the top-right of your order confirmation to verify your hub is now protected, and to sign up any additional hubs for the service.
- Select the Registered Hubs card to go to the list of your hubs that are registered.
- Confirm your hub now shows Protected.
- Sign up any additional hubs by pressing Add Hub Protect and repeat the steps above until Hub Protect has been added to all desired hubs.
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¶ Backup
With your hub now protected, you may set the time for when database maintenance and backup to the cloud will occur.
NOTE: File Manager backups are included with cloud backups on the lasest platform release, subject to a 100 MB limit. (Users who exeed this limit will need to manually move File Manager files between hubs if desired; we suggest keeping manual backups of these files regardless.)
- Set the desired time for the database maintenance and backup.
- You may also set the frequency of your cloud backups.
- To restore your Hub Protect database backups, simply press the Restore button.
- If you would like to manually backup the current database with Hub Protect, just press the Backup button.
¶ Migrate
When migrating a backup, your existing settings, devices, apps and user code on the new hub will be replaced by the migrated backup data. You may also choose to include Z-Wave devices from the old hub, without the need to manually exclude and join each device again on the new hub, as well as Zigbee devices, without the need to reset and re-pair. Z-Wave restoration is supported on all hubs model C-5 and newer; Zigbee restoration is only supported on model C-8 (with migration from any model using internal radios, including the C-7 and most C-5 users). This can save you hours of time rebuilding rules and going through the lengthy process of excluding and including these devices.
IMPORTANT: If you receive a warranty replacement hub, your existing Hub Protect subscription from the defective hub will be automatically transferred to the new hub. In all other cases, your Hub Protect subscription is non-transferable and will remain with the original hub. If you migrate your database from a hub that is subscribed to Hub Protect to one that is not covered by a Hub Protect subscription, you may add a new Hub Protect subscription to that hub to use cloud backups and extend the warranty. Hub Protect subscriptions may be canceled any time and will remain active until the end of the subscription period.
- Save a new cloud backup.
- NOTE: Make sure your existing hub is online and connected to the Hubitat cloud service.
- If you have turned on "Enable lockCode encryption" in the lock driver settings, you should turn it OFF prior to saving the backup for migration to the new hub. The encryption key cannot be transferred to another hub, thus Lock Code Manager will no longer be able to read encrypted lock codes. You can turn on Enable lockCode encryption on the new hub once the migration has completed.
- Hubs prior to model C-7:
- If you are migrating from a model C-5 hub and plan to migrate Z-Wave, you should perform a Z-Wave Repair before uploading the cloud backup that will be used to migrate.
- Hubs shipped with the Z-Wave.Me adapter will work with Z-Wave radio migration. Model C-4 or C-5 hubs utilizing other external Z-Wave adapters do not support Z-Wave radio migration.
- If you are migrating from a model C-5 hub and plan to migrate Zigbee, you must be using the internal Zigbee radio
- If you have not already registered the new hub, you'll need to complete that before proceeding.
- Once you have completed registration of the new hub, please reboot it before continuing to the next step.
- When your new hub has completed the boot sequence and is online, navigate to Settings from the sidebar and select Backup and Restore.
- Select the Cloud Backup tab and press the Migrate button for the most recent cloud backup corresponding to the hub you are migrating from.
- When prompted check the option to Migrate Z-Wave Radio, Migrate Zigbee Radio, and Migrate File Manager, depending on your preferences. Most users will likely want all selected; this enables you to transfer your Z-Wave and Zigbee devices from the old hub without the need to manually re-join each device to the new hub.
- IMPORTANT NOTES: - If you are migrating from an existing functional hub, we suggest reading: How to Migrate to a New Hub.
- If you are migrating from a model C-5 hub, you should perform a Z-Wave Repair before uploading the cloud backup. If you did not do this, repeat Migrate Step 1 above and then continue from Step 5.
- Shut down the hub you are migrating from as soon as possible after completing the backup and before selecting the Migrate button on the new hub. When the migration to the new hub is complete, you may again start up the hub you migrated from, but the Z-Wave radio should remain disabled or reset, and Zigbee must remain disabled or reset and used on a new channel as described above.
- IMPORTANT NOTES: - If you are migrating from an existing functional hub, we suggest reading: How to Migrate to a New Hub.
- Allow the database migration process to complete.
- IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
- IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
- When the process has completed, the location name will be set to [Your old hub name] (new).
- Press the Hubitat Elevation logo to navigate to the home screen.
- Navigate to Settings > Localization, then update the name of your new hub.
- If using Zigbee and migrating to a model C-7 or older (where Zigbee restoration is not supported) or if you chose not to automatically migrate Zigbee, your devices will still be in the database, including the Devices list. You DO NOT need to delete the device from the hub before re-paring; go to Devices > Add Device > Start Zigbee Pairing, reset or otherwise put the device in pairing mode, and the newly paired device will be rediscovered as the existing, old device. The device should resume normal operation, and all of your existing apps/rules will be intact. (For Zigbee groups in Groups and Scenes or Room Lighting, you may need to open the corresponding apps and select "Done" to re-establish the group membership.)
